Frequent Questions
Where are you located?
We are located at Calle Luis Muñoz Rivera, Corner Francisco Mariano Quiñones #18, 00637, and at 10 Calle San Antonio Int, Hormigueros, 00660. You can also contact us by phone or email for assistance or additional information. Please refer to our Contact page.
How can I place an order?
You can place your order directly on our website.
Just select the products you need, add them to the cart, and complete the checkout process.
What payment methods do you accept?
We accept credit cards, debit cards, and PayPal.
For in-person purchases, we also accept cash.
Do you offer deliveries or shipping?
Yes. We offer local deliveries and nationwide shipping through reliable courier services.
The delivery cost and time will depend on the customer’s location.
Can I return a product?
It depends on the type of product.
Check our Return Policy to review the applicable details and conditions.
Remember that personal hygiene products are not eligible for returns.
What do I do if I receive a defective or incorrect product?
You must contact us within 5 to 15 days (depending on the type of product) from the delivery date.
The item must be in its original packaging and show no signs of use.
Once the claim is approved, we will offer you store credit or a product replacement.
Do the website prices include taxes?
Unless otherwise stated, prices do not include taxes. The total amount, including applicable taxes, will be displayed before completing the purchase.
Do you offer warranty on medical equipment?
Yes. Medical equipment includes a manufacturer’s warranty against manufacturing defects, according to each product’s terms.
Always keep your receipt or proof of purchase.
How can I contact customer service?
Refer to the following page Contactar.