Return Policy – El Supermercado M\u00e9dico<\/title>\n <script src=\"https:\/\/cdn.tailwindcss.com\"><\/script>\n <style>\n @import url('https:\/\/fonts.googleapis.com\/css2?family=Montserrat:wght@400;600;700;800&display=swap');\n body {\n font-family: 'Montserrat', sans-serif;\n color: #4a4a4a;\n }\n .text-brand-dark { color: #424242; }\n \n \/* Smooth animation configuration for the custom drop-down indicator *\/\n details summary::-webkit-details-marker { display: none; }\n summary { list-style: none; }\n \n details[open] summary svg {\n transform: rotate(180deg);\n color: #b93c3c;\n }\n details summary svg {\n transition: transform 0.2s ease;\n }\n <\/style>\n<\/head>\n<body class=\"bg-white overflow-x-hidden min-h-screen py-16 sm:py-24\">\n\n <div class=\"max-w-4xl mx-auto px-4 sm:px-6 lg:px-8\">\n \n <div class=\"text-center mb-12 sm:mb-16\">\n <h1 class=\"text-4xl sm:text-5xl font-extrabold tracking-tight text-brand-dark mb-4\">\n Return Policy\n <\/h1>\n <div class=\"w-24 h-1 bg-[#b93c3c] mx-auto rounded-full\"><\/div>\n <\/div>\n\n <div class=\"space-y-4\">\n\n <details class=\"group bg-white rounded-2xl border border-gray-100 shadow-md overflow-hidden transition-all duration-300\">\n <summary class=\"flex justify-between items-center font-bold text-brand-dark text-base sm:text-lg p-6 sm:p-8 cursor-pointer select-none hover:text-[#b93c3c] transition-colors\">\n <span>Personal Hygiene Products<\/span>\n <svg class=\"w-5 h-5 text-gray-400 flex-shrink-0 ml-4\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2.5\" d=\"M19 9l-7 7-7-7\"><\/path><\/svg>\n <\/summary>\n <div class=\"px-6 sm:px-8 pb-6 sm:pb-8 text-gray-600 text-sm sm:text-base leading-relaxed border-t border-gray-50 pt-6 bg-white\">\n <p class=\"font-medium text-[#b93c3c]\">They cannot be returned under any circumstance, as established by the Department of Health.<\/p>\n <\/div>\n <\/details>\n\n <details class=\"group bg-white rounded-2xl border border-gray-100 shadow-md overflow-hidden transition-all duration-300\">\n <summary class=\"flex justify-between items-center font-bold text-brand-dark text-base sm:text-lg p-6 sm:p-8 cursor-pointer select-none hover:text-[#b93c3c] transition-colors\">\n <span>Equipment<\/span>\n <svg class=\"w-5 h-5 text-gray-400 flex-shrink-0 ml-4\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2.5\" d=\"M19 9l-7 7-7-7\"><\/path><\/svg>\n <\/summary>\n <div class=\"px-6 sm:px-8 pb-6 sm:pb-8 text-gray-600 text-sm sm:text-base leading-relaxed border-t border-gray-50 pt-6 bg-white space-y-4\">\n <div>\n <h4 class=\"font-bold text-brand-dark mb-1\">Special orders:<\/h4>\n <p>Returns are not accepted.<\/p>\n <\/div>\n <div class=\"pt-2 border-t border-gray-50\">\n <h4 class=\"font-bold text-brand-dark mb-1\">General equipment:<\/h4>\n <p class=\"mb-2\">The customer has 15 days from the date of purchase to request a return due to a manufacturing or functionality defect.<\/p>\n <p class=\"italic text-gray-500 text-xs sm:text-sm bg-gray-50 p-3 rounded-lg border border-gray-100 inline-block\">The item must be returned to our facility in its original packaging.<\/p>\n <\/div>\n <\/div>\n <\/details>\n\n <details class=\"group bg-white rounded-2xl border border-gray-100 shadow-md overflow-hidden transition-all duration-300\">\n <summary class=\"flex justify-between items-center font-bold text-brand-dark text-base sm:text-lg p-6 sm:p-8 cursor-pointer select-none hover:text-[#b93c3c] transition-colors\">\n <span>Medical\u2013Surgical Products<\/span>\n <svg class=\"w-5 h-5 text-gray-400 flex-shrink-0 ml-4\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2.5\" d=\"M19 9l-7 7-7-7\"><\/path><\/svg>\n <\/summary>\n <div class=\"px-6 sm:px-8 pb-6 sm:pb-8 text-gray-600 text-sm sm:text-base leading-relaxed border-t border-gray-50 pt-6 bg-white space-y-3\">\n <p>The customer has 5 days from the delivery date to request a return due to a manufacturing defect.<\/p>\n <p class=\"italic text-gray-500 text-xs sm:text-sm bg-gray-50 p-3 rounded-lg border border-gray-100 inline-block\">The item must be returned to our facility in its original packaging, with no signs of use or alterations.<\/p>\n <\/div>\n <\/details>\n\n <details class=\"group bg-white rounded-2xl border border-gray-100 shadow-md overflow-hidden transition-all duration-300\">\n <summary class=\"flex justify-between items-center font-bold text-brand-dark text-base sm:text-lg p-6 sm:p-8 cursor-pointer select-none hover:text-[#b93c3c] transition-colors\">\n <span>General Conditions<\/span>\n <svg class=\"w-5 h-5 text-gray-400 flex-shrink-0 ml-4\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2.5\" d=\"M19 9l-7 7-7-7\"><\/path><\/svg>\n <\/summary>\n <div class=\"px-6 sm:px-8 pb-6 sm:pb-8 text-gray-600 text-sm sm:text-base leading-relaxed border-t border-gray-50 pt-6 bg-white\">\n <ul class=\"list-disc pl-5 space-y-2.5\">\n <li>No returns are accepted for correctly dispatched merchandise.<\/li>\n <li>No return will be processed without a purchase receipt.<\/li>\n <li><span class=\"font-semibold text-brand-dark\">No cash refunds are issued.<\/span> A store credit will be provided for the value of the returned product.<\/li>\n <li>The credit will be valid for 30 days.<\/li>\n <li>This only applies if the product is not broken or damaged due to mishandling.<\/li>\n <\/ul>\n <\/div>\n <\/details>\n\n <details class=\"group bg-white rounded-2xl border border-gray-100 shadow-md overflow-hidden transition-all duration-300\">\n <summary class=\"flex justify-between items-center font-bold text-brand-dark text-base sm:text-lg p-6 sm:p-8 cursor-pointer select-none hover:text-[#b93c3c] transition-colors\">\n <span>Return Authorization<\/span>\n <svg class=\"w-5 h-5 text-gray-400 flex-shrink-0 ml-4\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2.5\" d=\"M19 9l-7 7-7-7\"><\/path><\/svg>\n <\/summary>\n <div class=\"px-6 sm:px-8 pb-6 sm:pb-8 text-gray-600 text-sm sm:text-base leading-relaxed border-t border-gray-50 pt-6 bg-white\">\n <p>All returns must be authorized by the owner.<\/p>\n <\/div>\n <\/details>\n\n <\/div>\n\n <div class=\"text-center mt-16 pt-8 border-t border-gray-100 max-w-xl mx-auto\">\n <p class=\"text-gray-600 text-base sm:text-lg font-medium leading-relaxed\">\n At <span class=\"font-bold text-brand-dark\">El Supermercado M\u00e9dico, Inc.<\/span>, we are committed to meeting the needs of our customers. For that reason, we pledge to honor and uphold this Return Policy.\n <\/p>\n <\/div>\n\n <\/div>\n\n<\/body>\n<\/html>\n","protected":false},"excerpt":{"rendered":"<p>Return Policy – El Supermercado M\u00e9dico Return Policy Personal Hygiene Products They cannot be returned under any circumstance, as established […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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{"id":9,"date":"2025-10-14T20:15:58","date_gmt":"2025-10-14T20:15:58","guid":{"rendered":"https:\/\/elsupermercadomedicopr.com\/?page_id=9"},"modified":"2026-05-30T02:35:17","modified_gmt":"2026-05-30T02:35:17","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/elsupermercadomedicopr.com\/es\/refund_returns\/","title":{"rendered":"Pol\u00edtica de Reembolso"},"content":{"rendered":"\n\n\n\n \n \n Return Policy – El Supermercado M\u00e9dico<\/title>\n <script src=\"https:\/\/cdn.tailwindcss.com\"><\/script>\n <style>\n @import url('https:\/\/fonts.googleapis.com\/css2?family=Montserrat:wght@400;600;700;800&display=swap');\n body {\n font-family: 'Montserrat', sans-serif;\n color: #4a4a4a;\n }\n .text-brand-dark { color: #424242; }\n \n \/* Smooth animation configuration for the custom drop-down indicator *\/\n details summary::-webkit-details-marker { display: none; }\n summary { list-style: none; }\n \n details[open] summary svg {\n transform: rotate(180deg);\n color: #b93c3c;\n }\n details summary svg {\n transition: transform 0.2s ease;\n }\n <\/style>\n<\/head>\n<body class=\"bg-white overflow-x-hidden min-h-screen py-16 sm:py-24\">\n\n <div class=\"max-w-4xl mx-auto px-4 sm:px-6 lg:px-8\">\n \n <div class=\"text-center mb-12 sm:mb-16\">\n <h1 class=\"text-4xl sm:text-5xl font-extrabold tracking-tight text-brand-dark mb-4\">\n Return Policy\n <\/h1>\n <div class=\"w-24 h-1 bg-[#b93c3c] mx-auto rounded-full\"><\/div>\n <\/div>\n\n <div class=\"space-y-4\">\n\n <details class=\"group bg-white rounded-2xl border border-gray-100 shadow-md overflow-hidden transition-all duration-300\">\n <summary class=\"flex justify-between items-center font-bold text-brand-dark text-base sm:text-lg p-6 sm:p-8 cursor-pointer select-none hover:text-[#b93c3c] transition-colors\">\n <span>Personal Hygiene Products<\/span>\n <svg class=\"w-5 h-5 text-gray-400 flex-shrink-0 ml-4\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2.5\" d=\"M19 9l-7 7-7-7\"><\/path><\/svg>\n <\/summary>\n <div class=\"px-6 sm:px-8 pb-6 sm:pb-8 text-gray-600 text-sm sm:text-base leading-relaxed border-t border-gray-50 pt-6 bg-white\">\n <p class=\"font-medium text-[#b93c3c]\">They cannot be returned under any circumstance, as established by the Department of Health.<\/p>\n <\/div>\n <\/details>\n\n <details class=\"group bg-white rounded-2xl border border-gray-100 shadow-md overflow-hidden transition-all duration-300\">\n <summary class=\"flex justify-between items-center font-bold text-brand-dark text-base sm:text-lg p-6 sm:p-8 cursor-pointer select-none hover:text-[#b93c3c] transition-colors\">\n <span>Equipment<\/span>\n <svg class=\"w-5 h-5 text-gray-400 flex-shrink-0 ml-4\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2.5\" d=\"M19 9l-7 7-7-7\"><\/path><\/svg>\n <\/summary>\n <div class=\"px-6 sm:px-8 pb-6 sm:pb-8 text-gray-600 text-sm sm:text-base leading-relaxed border-t border-gray-50 pt-6 bg-white space-y-4\">\n <div>\n <h4 class=\"font-bold text-brand-dark mb-1\">Special orders:<\/h4>\n <p>Returns are not accepted.<\/p>\n <\/div>\n <div class=\"pt-2 border-t border-gray-50\">\n <h4 class=\"font-bold text-brand-dark mb-1\">General equipment:<\/h4>\n <p class=\"mb-2\">The customer has 15 days from the date of purchase to request a return due to a manufacturing or functionality defect.<\/p>\n <p class=\"italic text-gray-500 text-xs sm:text-sm bg-gray-50 p-3 rounded-lg border border-gray-100 inline-block\">The item must be returned to our facility in its original packaging.<\/p>\n <\/div>\n <\/div>\n <\/details>\n\n <details class=\"group bg-white rounded-2xl border border-gray-100 shadow-md overflow-hidden transition-all duration-300\">\n <summary class=\"flex justify-between items-center font-bold text-brand-dark text-base sm:text-lg p-6 sm:p-8 cursor-pointer select-none hover:text-[#b93c3c] transition-colors\">\n <span>Medical\u2013Surgical Products<\/span>\n <svg class=\"w-5 h-5 text-gray-400 flex-shrink-0 ml-4\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2.5\" d=\"M19 9l-7 7-7-7\"><\/path><\/svg>\n <\/summary>\n <div class=\"px-6 sm:px-8 pb-6 sm:pb-8 text-gray-600 text-sm sm:text-base leading-relaxed border-t border-gray-50 pt-6 bg-white space-y-3\">\n <p>The customer has 5 days from the delivery date to request a return due to a manufacturing defect.<\/p>\n <p class=\"italic text-gray-500 text-xs sm:text-sm bg-gray-50 p-3 rounded-lg border border-gray-100 inline-block\">The item must be returned to our facility in its original packaging, with no signs of use or alterations.<\/p>\n <\/div>\n <\/details>\n\n <details class=\"group bg-white rounded-2xl border border-gray-100 shadow-md overflow-hidden transition-all duration-300\">\n <summary class=\"flex justify-between items-center font-bold text-brand-dark text-base sm:text-lg p-6 sm:p-8 cursor-pointer select-none hover:text-[#b93c3c] transition-colors\">\n <span>General Conditions<\/span>\n <svg class=\"w-5 h-5 text-gray-400 flex-shrink-0 ml-4\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2.5\" d=\"M19 9l-7 7-7-7\"><\/path><\/svg>\n <\/summary>\n <div class=\"px-6 sm:px-8 pb-6 sm:pb-8 text-gray-600 text-sm sm:text-base leading-relaxed border-t border-gray-50 pt-6 bg-white\">\n <ul class=\"list-disc pl-5 space-y-2.5\">\n <li>No returns are accepted for correctly dispatched merchandise.<\/li>\n <li>No return will be processed without a purchase receipt.<\/li>\n <li><span class=\"font-semibold text-brand-dark\">No cash refunds are issued.<\/span> A store credit will be provided for the value of the returned product.<\/li>\n <li>The credit will be valid for 30 days.<\/li>\n <li>This only applies if the product is not broken or damaged due to mishandling.<\/li>\n <\/ul>\n <\/div>\n <\/details>\n\n <details class=\"group bg-white rounded-2xl border border-gray-100 shadow-md overflow-hidden transition-all duration-300\">\n <summary class=\"flex justify-between items-center font-bold text-brand-dark text-base sm:text-lg p-6 sm:p-8 cursor-pointer select-none hover:text-[#b93c3c] transition-colors\">\n <span>Return Authorization<\/span>\n <svg class=\"w-5 h-5 text-gray-400 flex-shrink-0 ml-4\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2.5\" d=\"M19 9l-7 7-7-7\"><\/path><\/svg>\n <\/summary>\n <div class=\"px-6 sm:px-8 pb-6 sm:pb-8 text-gray-600 text-sm sm:text-base leading-relaxed border-t border-gray-50 pt-6 bg-white\">\n <p>All returns must be authorized by the owner.<\/p>\n <\/div>\n <\/details>\n\n <\/div>\n\n <div class=\"text-center mt-16 pt-8 border-t border-gray-100 max-w-xl mx-auto\">\n <p class=\"text-gray-600 text-base sm:text-lg font-medium leading-relaxed\">\n At <span class=\"font-bold text-brand-dark\">El Supermercado M\u00e9dico, Inc.<\/span>, we are committed to meeting the needs of our customers. For that reason, we pledge to honor and uphold this Return Policy.\n <\/p>\n <\/div>\n\n <\/div>\n\n<\/body>\n<\/html>\n","protected":false},"excerpt":{"rendered":"<p>Return Policy – El Supermercado M\u00e9dico Return Policy Personal Hygiene Products They cannot be returned under any circumstance, as established […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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