Frequently Asked Questions – El Supermercado M\u00e9dico<\/title>\n <script src=\"https:\/\/cdn.tailwindcss.com\"><\/script>\n <style>\n @import url('https:\/\/fonts.googleapis.com\/css2?family=Montserrat:wght@400;600;700;800&display=swap');\n body {\n font-family: 'Montserrat', sans-serif;\n color: #4a4a4a;\n }\n .text-brand-dark { color: #424242; }\n \n \/* Smooth animation configuration for the custom drop-down indicator *\/\n details summary::-webkit-details-marker { display: none; }\n summary { list-style: none; }\n \n details[open] summary svg {\n transform: rotate(180deg);\n color: #b93c3c;\n }\n details summary svg {\n transition: transform 0.2s ease;\n }\n <\/style>\n<\/head>\n<body class=\"bg-white overflow-x-hidden min-h-screen py-16 sm:py-24\">\n\n <div class=\"max-w-4xl mx-auto px-4 sm:px-6 lg:px-8\">\n \n <div class=\"text-center mb-12 sm:mb-16\">\n <h1 class=\"text-4xl sm:text-5xl font-extrabold tracking-tight text-brand-dark mb-4\">\n Frequent Questions\n <\/h1>\n <div class=\"w-24 h-1 bg-[#b93c3c] mx-auto rounded-full\"><\/div>\n <\/div>\n\n <div class=\"space-y-4\">\n\n <details class=\"group bg-white rounded-2xl border border-gray-100 shadow-md overflow-hidden transition-all duration-300\">\n <summary class=\"flex justify-between items-center font-bold text-brand-dark text-base sm:text-lg p-6 sm:p-8 cursor-pointer select-none hover:text-[#b93c3c] transition-colors\">\n <span>Where are you located?<\/span>\n <svg class=\"w-5 h-5 text-gray-400 flex-shrink-0 ml-4\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2.5\" d=\"M19 9l-7 7-7-7\"><\/path><\/svg>\n <\/summary>\n <div class=\"px-6 sm:px-8 pb-6 sm:pb-8 text-gray-600 text-sm sm:text-base leading-relaxed border-t border-gray-50 pt-6 bg-white\">\n <p>We are located at Calle Luis Mu\u00f1oz Rivera, Corner Francisco Mariano Qui\u00f1ones #18, 00637, and at 10 Calle San Antonio Int, Hormigueros, 00660. You can also contact us by phone or email for assistance or additional information. Please refer to our <a href=\"https:\/\/elsupermercadomedicopr.com\/contactar\/\" class=\"text-[#b93c3c] font-semibold underline hover:text-[#a13232]\">Contact page<\/a>.<\/p>\n <\/div>\n <\/details>\n\n <details class=\"group bg-white rounded-2xl border border-gray-100 shadow-md overflow-hidden transition-all duration-300\">\n <summary class=\"flex justify-between items-center font-bold text-brand-dark text-base sm:text-lg p-6 sm:p-8 cursor-pointer select-none hover:text-[#b93c3c] transition-colors\">\n <span>How can I place an order?<\/span>\n <svg class=\"w-5 h-5 text-gray-400 flex-shrink-0 ml-4\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2.5\" d=\"M19 9l-7 7-7-7\"><\/path><\/svg>\n <\/summary>\n <div class=\"px-6 sm:px-8 pb-6 sm:pb-8 text-gray-600 text-sm sm:text-base leading-relaxed border-t border-gray-50 pt-6 bg-white\">\n <p>You can place your order directly on our website. Just select the products you need, add them to the cart, and complete the checkout process.<\/p>\n <\/div>\n <\/details>\n\n <details class=\"group bg-white rounded-2xl border border-gray-100 shadow-md overflow-hidden transition-all duration-300\">\n <summary class=\"flex justify-between items-center font-bold text-brand-dark text-base sm:text-lg p-6 sm:p-8 cursor-pointer select-none hover:text-[#b93c3c] transition-colors\">\n <span>What payment methods do you accept?<\/span>\n <svg class=\"w-5 h-5 text-gray-400 flex-shrink-0 ml-4\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2.5\" d=\"M19 9l-7 7-7-7\"><\/path><\/svg>\n <\/summary>\n <div class=\"px-6 sm:px-8 pb-6 sm:pb-8 text-gray-600 text-sm sm:text-base leading-relaxed border-t border-gray-50 pt-6 bg-white\">\n <p>We accept credit cards, debit cards, and PayPal. For in-person purchases, we also accept cash.<\/p>\n <\/div>\n <\/details>\n\n <details class=\"group bg-white rounded-2xl border border-gray-100 shadow-md overflow-hidden transition-all duration-300\">\n <summary class=\"flex justify-between items-center font-bold text-brand-dark text-base sm:text-lg p-6 sm:p-8 cursor-pointer select-none hover:text-[#b93c3c] transition-colors\">\n <span>Do you offer deliveries or shipping?<\/span>\n <svg class=\"w-5 h-5 text-gray-400 flex-shrink-0 ml-4\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2.5\" d=\"M19 9l-7 7-7-7\"><\/path><\/svg>\n <\/summary>\n <div class=\"px-6 sm:px-8 pb-6 sm:pb-8 text-gray-600 text-sm sm:text-base leading-relaxed border-t border-gray-50 pt-6 bg-white\">\n <p>Yes. We offer local deliveries and nationwide shipping through reliable courier services. The delivery cost and time will depend on the customer\u2019s location.<\/p>\n <\/div>\n <\/details>\n\n <details class=\"group bg-white rounded-2xl border border-gray-100 shadow-md overflow-hidden transition-all duration-300\">\n <summary class=\"flex justify-between items-center font-bold text-brand-dark text-base sm:text-lg p-6 sm:p-8 cursor-pointer select-none hover:text-[#b93c3c] transition-colors\">\n <span>Can I return a product?<\/span>\n <svg class=\"w-5 h-5 text-gray-400 flex-shrink-0 ml-4\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2.5\" d=\"M19 9l-7 7-7-7\"><\/path><\/svg>\n <\/summary>\n <div class=\"px-6 sm:px-8 pb-6 sm:pb-8 text-gray-600 text-sm sm:text-base leading-relaxed border-t border-gray-50 pt-6 bg-white\">\n <p>It depends on the type of product. Check our Return Policy to review the applicable details and conditions. Remember that personal hygiene products are not eligible for returns.<\/p>\n <\/div>\n <\/details>\n\n <details class=\"group bg-white rounded-2xl border border-gray-100 shadow-md overflow-hidden transition-all duration-300\">\n <summary class=\"flex justify-between items-center font-bold text-brand-dark text-base sm:text-lg p-6 sm:p-8 cursor-pointer select-none hover:text-[#b93c3c] transition-colors\">\n <span>What do I do if I receive a defective or incorrect product?<\/span>\n <svg class=\"w-5 h-5 text-gray-400 flex-shrink-0 ml-4\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2.5\" d=\"M19 9l-7 7-7-7\"><\/path><\/svg>\n <\/summary>\n <div class=\"px-6 sm:px-8 pb-6 sm:pb-8 text-gray-600 text-sm sm:text-base leading-relaxed border-t border-gray-50 pt-6 bg-white\">\n <p>You must contact us within 5 to 15 days (depending on the type of product) from the delivery date. The item must be in its original packaging and show no signs of use. Once the claim is approved, we will offer you store credit or a product replacement.<\/p>\n <\/div>\n <\/details>\n\n <details class=\"group bg-white rounded-2xl border border-gray-100 shadow-md overflow-hidden transition-all duration-300\">\n <summary class=\"flex justify-between items-center font-bold text-brand-dark text-base sm:text-lg p-6 sm:p-8 cursor-pointer select-none hover:text-[#b93c3c] transition-colors\">\n <span>Do the website prices include taxes?<\/span>\n <svg class=\"w-5 h-5 text-gray-400 flex-shrink-0 ml-4\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2.5\" d=\"M19 9l-7 7-7-7\"><\/path><\/svg>\n <\/summary>\n <div class=\"px-6 sm:px-8 pb-6 sm:pb-8 text-gray-600 text-sm sm:text-base leading-relaxed border-t border-gray-50 pt-6 bg-white\">\n <p>Unless otherwise stated, prices do not include taxes. The total amount, including applicable taxes, will be displayed before completing the purchase.<\/p>\n <\/div>\n <\/details>\n\n <details class=\"group bg-white rounded-2xl border border-gray-100 shadow-md overflow-hidden transition-all duration-300\">\n <summary class=\"flex justify-between items-center font-bold text-brand-dark text-base sm:text-lg p-6 sm:p-8 cursor-pointer select-none hover:text-[#b93c3c] transition-colors\">\n <span>Do you offer warranty on medical equipment?<\/span>\n <svg class=\"w-5 h-5 text-gray-400 flex-shrink-0 ml-4\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2.5\" d=\"M19 9l-7 7-7-7\"><\/path><\/svg>\n <\/summary>\n <div class=\"px-6 sm:px-8 pb-6 sm:pb-8 text-gray-600 text-sm sm:text-base leading-relaxed border-t border-gray-50 pt-6 bg-white\">\n <p>Yes. Medical equipment includes a manufacturer\u2019s warranty against manufacturing defects, according to each product\u2019s terms. Always keep your receipt or proof of purchase.<\/p>\n <\/div>\n <\/details>\n\n <details class=\"group bg-white rounded-2xl border border-gray-100 shadow-md overflow-hidden transition-all duration-300\">\n <summary class=\"flex justify-between items-center font-bold text-brand-dark text-base sm:text-lg p-6 sm:p-8 cursor-pointer select-none hover:text-[#b93c3c] transition-colors\">\n <span>How can I contact customer service?<\/span>\n <svg class=\"w-5 h-5 text-gray-400 flex-shrink-0 ml-4\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2.5\" d=\"M19 9l-7 7-7-7\"><\/path><\/svg>\n <\/summary>\n <div class=\"px-6 sm:px-8 pb-6 sm:pb-8 text-gray-600 text-sm sm:text-base leading-relaxed border-t border-gray-50 pt-6 bg-white\">\n <p>Refer to the following page: <a href=\"https:\/\/elsupermercadomedicopr.com\/contactar\/\" class=\"text-[#b93c3c] font-semibold underline hover:text-[#a13232]\">Contactar<\/a>.<\/p>\n <\/div>\n <\/details>\n\n <\/div>\n <\/div>\n\n<\/body>\n<\/html>\n","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions – El Supermercado M\u00e9dico Frequent Questions Where are you located? We are located at Calle Luis Mu\u00f1oz 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{"id":468,"date":"2025-10-21T19:09:07","date_gmt":"2025-10-21T19:09:07","guid":{"rendered":"https:\/\/elsupermercadomedicopr.com\/?page_id=468"},"modified":"2026-05-30T02:02:50","modified_gmt":"2026-05-30T02:02:50","slug":"faq","status":"publish","type":"page","link":"https:\/\/elsupermercadomedicopr.com\/es\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n\n\n\n \n \n Frequently Asked Questions – El Supermercado M\u00e9dico<\/title>\n <script src=\"https:\/\/cdn.tailwindcss.com\"><\/script>\n <style>\n @import url('https:\/\/fonts.googleapis.com\/css2?family=Montserrat:wght@400;600;700;800&display=swap');\n body {\n font-family: 'Montserrat', sans-serif;\n color: #4a4a4a;\n }\n .text-brand-dark { color: #424242; }\n \n \/* Smooth animation configuration for the custom drop-down indicator *\/\n details summary::-webkit-details-marker { display: none; }\n summary { list-style: none; }\n \n details[open] summary svg {\n transform: rotate(180deg);\n color: #b93c3c;\n }\n details summary svg {\n transition: transform 0.2s ease;\n }\n <\/style>\n<\/head>\n<body class=\"bg-white overflow-x-hidden min-h-screen py-16 sm:py-24\">\n\n <div class=\"max-w-4xl mx-auto px-4 sm:px-6 lg:px-8\">\n \n <div class=\"text-center mb-12 sm:mb-16\">\n <h1 class=\"text-4xl sm:text-5xl font-extrabold tracking-tight text-brand-dark mb-4\">\n Frequent Questions\n <\/h1>\n <div class=\"w-24 h-1 bg-[#b93c3c] mx-auto rounded-full\"><\/div>\n <\/div>\n\n <div class=\"space-y-4\">\n\n <details class=\"group bg-white rounded-2xl border border-gray-100 shadow-md overflow-hidden transition-all duration-300\">\n <summary class=\"flex justify-between items-center font-bold text-brand-dark text-base sm:text-lg p-6 sm:p-8 cursor-pointer select-none hover:text-[#b93c3c] transition-colors\">\n <span>Where are you located?<\/span>\n <svg class=\"w-5 h-5 text-gray-400 flex-shrink-0 ml-4\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2.5\" d=\"M19 9l-7 7-7-7\"><\/path><\/svg>\n <\/summary>\n <div class=\"px-6 sm:px-8 pb-6 sm:pb-8 text-gray-600 text-sm sm:text-base leading-relaxed border-t border-gray-50 pt-6 bg-white\">\n <p>We are located at Calle Luis Mu\u00f1oz Rivera, Corner Francisco Mariano Qui\u00f1ones #18, 00637, and at 10 Calle San Antonio Int, Hormigueros, 00660. You can also contact us by phone or email for assistance or additional information. Please refer to our <a href=\"https:\/\/elsupermercadomedicopr.com\/contactar\/\" class=\"text-[#b93c3c] font-semibold underline hover:text-[#a13232]\">Contact page<\/a>.<\/p>\n <\/div>\n <\/details>\n\n <details class=\"group bg-white rounded-2xl border border-gray-100 shadow-md overflow-hidden transition-all duration-300\">\n <summary class=\"flex justify-between items-center font-bold text-brand-dark text-base sm:text-lg p-6 sm:p-8 cursor-pointer select-none hover:text-[#b93c3c] transition-colors\">\n <span>How can I place an order?<\/span>\n <svg class=\"w-5 h-5 text-gray-400 flex-shrink-0 ml-4\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2.5\" d=\"M19 9l-7 7-7-7\"><\/path><\/svg>\n <\/summary>\n <div class=\"px-6 sm:px-8 pb-6 sm:pb-8 text-gray-600 text-sm sm:text-base leading-relaxed border-t border-gray-50 pt-6 bg-white\">\n <p>You can place your order directly on our website. Just select the products you need, add them to the cart, and complete the checkout process.<\/p>\n <\/div>\n <\/details>\n\n <details class=\"group bg-white rounded-2xl border border-gray-100 shadow-md overflow-hidden transition-all duration-300\">\n <summary class=\"flex justify-between items-center font-bold text-brand-dark text-base sm:text-lg p-6 sm:p-8 cursor-pointer select-none hover:text-[#b93c3c] transition-colors\">\n <span>What payment methods do you accept?<\/span>\n <svg class=\"w-5 h-5 text-gray-400 flex-shrink-0 ml-4\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2.5\" d=\"M19 9l-7 7-7-7\"><\/path><\/svg>\n <\/summary>\n <div class=\"px-6 sm:px-8 pb-6 sm:pb-8 text-gray-600 text-sm sm:text-base leading-relaxed border-t border-gray-50 pt-6 bg-white\">\n <p>We accept credit cards, debit cards, and PayPal. For in-person purchases, we also accept cash.<\/p>\n <\/div>\n <\/details>\n\n <details class=\"group bg-white rounded-2xl border border-gray-100 shadow-md overflow-hidden transition-all duration-300\">\n <summary class=\"flex justify-between items-center font-bold text-brand-dark text-base sm:text-lg p-6 sm:p-8 cursor-pointer select-none hover:text-[#b93c3c] transition-colors\">\n <span>Do you offer deliveries or shipping?<\/span>\n <svg class=\"w-5 h-5 text-gray-400 flex-shrink-0 ml-4\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2.5\" d=\"M19 9l-7 7-7-7\"><\/path><\/svg>\n <\/summary>\n <div class=\"px-6 sm:px-8 pb-6 sm:pb-8 text-gray-600 text-sm sm:text-base leading-relaxed border-t border-gray-50 pt-6 bg-white\">\n <p>Yes. We offer local deliveries and nationwide shipping through reliable courier services. The delivery cost and time will depend on the customer\u2019s location.<\/p>\n <\/div>\n <\/details>\n\n <details class=\"group bg-white rounded-2xl border border-gray-100 shadow-md overflow-hidden transition-all duration-300\">\n <summary class=\"flex justify-between items-center font-bold text-brand-dark text-base sm:text-lg p-6 sm:p-8 cursor-pointer select-none hover:text-[#b93c3c] transition-colors\">\n <span>Can I return a product?<\/span>\n <svg class=\"w-5 h-5 text-gray-400 flex-shrink-0 ml-4\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2.5\" d=\"M19 9l-7 7-7-7\"><\/path><\/svg>\n <\/summary>\n <div class=\"px-6 sm:px-8 pb-6 sm:pb-8 text-gray-600 text-sm sm:text-base leading-relaxed border-t border-gray-50 pt-6 bg-white\">\n <p>It depends on the type of product. Check our Return Policy to review the applicable details and conditions. Remember that personal hygiene products are not eligible for returns.<\/p>\n <\/div>\n <\/details>\n\n <details class=\"group bg-white rounded-2xl border border-gray-100 shadow-md overflow-hidden transition-all duration-300\">\n <summary class=\"flex justify-between items-center font-bold text-brand-dark text-base sm:text-lg p-6 sm:p-8 cursor-pointer select-none hover:text-[#b93c3c] transition-colors\">\n <span>What do I do if I receive a defective or incorrect product?<\/span>\n <svg class=\"w-5 h-5 text-gray-400 flex-shrink-0 ml-4\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2.5\" d=\"M19 9l-7 7-7-7\"><\/path><\/svg>\n <\/summary>\n <div class=\"px-6 sm:px-8 pb-6 sm:pb-8 text-gray-600 text-sm sm:text-base leading-relaxed border-t border-gray-50 pt-6 bg-white\">\n <p>You must contact us within 5 to 15 days (depending on the type of product) from the delivery date. The item must be in its original packaging and show no signs of use. Once the claim is approved, we will offer you store credit or a product replacement.<\/p>\n <\/div>\n <\/details>\n\n <details class=\"group bg-white rounded-2xl border border-gray-100 shadow-md overflow-hidden transition-all duration-300\">\n <summary class=\"flex justify-between items-center font-bold text-brand-dark text-base sm:text-lg p-6 sm:p-8 cursor-pointer select-none hover:text-[#b93c3c] transition-colors\">\n <span>Do the website prices include taxes?<\/span>\n <svg class=\"w-5 h-5 text-gray-400 flex-shrink-0 ml-4\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2.5\" d=\"M19 9l-7 7-7-7\"><\/path><\/svg>\n <\/summary>\n <div class=\"px-6 sm:px-8 pb-6 sm:pb-8 text-gray-600 text-sm sm:text-base leading-relaxed border-t border-gray-50 pt-6 bg-white\">\n <p>Unless otherwise stated, prices do not include taxes. The total amount, including applicable taxes, will be displayed before completing the purchase.<\/p>\n <\/div>\n <\/details>\n\n <details class=\"group bg-white rounded-2xl border border-gray-100 shadow-md overflow-hidden transition-all duration-300\">\n <summary class=\"flex justify-between items-center font-bold text-brand-dark text-base sm:text-lg p-6 sm:p-8 cursor-pointer select-none hover:text-[#b93c3c] transition-colors\">\n <span>Do you offer warranty on medical equipment?<\/span>\n <svg class=\"w-5 h-5 text-gray-400 flex-shrink-0 ml-4\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2.5\" d=\"M19 9l-7 7-7-7\"><\/path><\/svg>\n <\/summary>\n <div class=\"px-6 sm:px-8 pb-6 sm:pb-8 text-gray-600 text-sm sm:text-base leading-relaxed border-t border-gray-50 pt-6 bg-white\">\n <p>Yes. Medical equipment includes a manufacturer\u2019s warranty against manufacturing defects, according to each product\u2019s terms. Always keep your receipt or proof of purchase.<\/p>\n <\/div>\n <\/details>\n\n <details class=\"group bg-white rounded-2xl border border-gray-100 shadow-md overflow-hidden transition-all duration-300\">\n <summary class=\"flex justify-between items-center font-bold text-brand-dark text-base sm:text-lg p-6 sm:p-8 cursor-pointer select-none hover:text-[#b93c3c] transition-colors\">\n <span>How can I contact customer service?<\/span>\n <svg class=\"w-5 h-5 text-gray-400 flex-shrink-0 ml-4\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2.5\" d=\"M19 9l-7 7-7-7\"><\/path><\/svg>\n <\/summary>\n <div class=\"px-6 sm:px-8 pb-6 sm:pb-8 text-gray-600 text-sm sm:text-base leading-relaxed border-t border-gray-50 pt-6 bg-white\">\n <p>Refer to the following page: <a href=\"https:\/\/elsupermercadomedicopr.com\/contactar\/\" class=\"text-[#b93c3c] font-semibold underline hover:text-[#a13232]\">Contactar<\/a>.<\/p>\n <\/div>\n <\/details>\n\n <\/div>\n <\/div>\n\n<\/body>\n<\/html>\n","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions – El Supermercado M\u00e9dico Frequent Questions Where are you located? We are located at Calle Luis Mu\u00f1oz 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